If you think you are going to be late picking up your hire car you should make effort to call the car hire company directly (contact details provided on your rental voucher) and advise of the delay. If you do not advise, the car hire company will usually allow up to an hour delay before offering your hire car to another customer and assigning your rental as a no-show.
If you are arriving at an airport it is important to let us know your flight number so the car hire company can track your flight as delays here may be out of your control.
If you are late returning your hire car, there is usually an hours grace period where you will not be charged, however if you are more than an hour late, expect to pay for an additional days rental. This will be charged at the prevailing daily rate from the car hire company and NOT the rate you booked with us. If your return is so late that the rental office is closed you may also be charged an out of hours fee.